Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***y –
I arrive before time but wrong
V***a –
Everything came up, only that the truth itself is to blame too long ordered shoelaces because of this fast charging does not work
A***n –
The goods did not receive. The store returned the money.
Customer –
Delivered. Thanks!
Customer –
Great product, very good quality. Just as described
A***v –
Delivered in 7 days, put in the mailbox. Ordered for wireless headphones. I liked the quality, but it confuses the thickness of the wire, it seems not much thin. And i really liked it with a wire with a flashlight. I definitely recommend the product.
M***n –
Product compatible with description
M***m –
The order was well sooo long, more than two months and without tracking, i wanted to open a dispute, but called from the post that the order came. The order corresponds to the description.
A***e –
Good
V***v –
Everything is fine as the picture wire is long, the order came in 2 weeks, in karaganda region, i advise
Y***y –
Good quality.
Customer –
Quickly sent. without tracking everything got. the store is decent recommend ….
K***k –
Chic thing, with illumination, the length is comfortable. Recommended for purchase
F***a –
.
A***u –
Пользуюсь has more months, commodity satisfied
A***a –
The goods did not come, the money was returned
A***n –
Good store
F***f –
All great
T***a –
Took off the star, only for the end of the delivery period, the parcel came when opened the dispute, everything intact, as in the picture, charges quickly, thrown in the mailbox
G***s –
i got this after one month, the tracking number was different i couldnt track my parcel, it would be back to you because i didnt get it early.
D***v –
It took a long time, it was not tracked.
S***s –
Prishol fast
A***v –
I’ll crawl then write, and so simpotno)
P***s –
Very good workmanship cables. Fast data transfer
E***a –
Everything’s fine. It took a very long time.
Customer –
Charges quickly, magnetizes well. The nest will not shatter-so i ordered it.
U***o –
Everything works. I took for xiaomi redmi note 7, i do not need to insert it deeply, it does not work, pulled back a little and went charge.
E***o –
The goods did not come, the money was returned.
R***v –
Track in russia is not tracking. The product corresponds to the description, quality is good, only for charging, for data transmission is not suitable, the price is adequate. To buy from this store i recommend.
E***o –
The goods did not come. The money was returned.
D***v –
Cool
E***v –
Cool cords, charging fast, no loss and heating. Delivery is very fast.
G***a –
Very fast shipping!!!
A***v –
Everything is clear, it came in 2 weeks to belarus.
A***a –
The parcel came to ukraine in kharkov for 14 days. Thank you very much to the store quickly, very quickly. The cord for charging phones works properly, the quality of performance seems not bad. The rest of the time will show…
M***e –
works good
T***a –
Great!
Y***a –
Excellent cable, glows bright
S***s –
In krasnodar for 1 month and 3 weeks, all the whole, until i checked how i will check the review…
Y***a –
Excellent cable, black light brighter
Customer –
I liked everything. Thank you
A***v –
Fast charging does not support
J***s –
Okok
A***o –
The product came quickly. packed perfectly. everyone is happy! i recommend!
A***n –
Everything works magnet holds humbly
Customer –
Order alamaim kagoyu kacirdim yads not come
A***n –
Fast delivery, the goods match the description
A***n –
Good shipping item quality
S***O –
Fast delivery. i am happy with the purchase. store advise good.
V***y –
Everything works fine thanks)!
M***s –
They seem to work.
G***a –
Good cable, a little bit short
G***r –
Order delivered on time informed. Am satisfied with the specifications. THE product works exactly as described by store. Buy more sure, it facilitates the use on the day. THE adapter practically not apparent in the cell. Put this adapter in all products from my home and will trade all cables USB for magnetic cable.
M***o –
It’s okay. Packing, quality at height. Convenient device. i recommend.
E***v –
Come quickly.
R***r –
Wrong ordered type c and need micro usb
S***v –
The goods came in 2 weeks cord excellent advise
Customer –
Thank you, the order delivered is not damaged.
Customer –
Thank you, the order is delivered without damage.
Customer –
Delivery to rb 12 days. All super
O***o –
All as in the description, very convenient charging)) sending fast, waiting for a long time. Free shipping, track not tracked, more than two months standby. To the phones connected, everything works)) everyone is happy)) very convenient thing)))
T***v –
By kind of norms
D***v –
Great item
V***a –
Fast shipping. Ordered august 15, september 5 came to the kaliningrad region. I think everything works. Backlight cool on the lace
V***n –
It took a long time somewhere lost, but still it came
R***x –
The cord is quite hard i’m afraid that there will be creases. The parcel went more than a month. On teretoria of russia is not tracked at all.
I***n –
Excellent
V***n –
Goods in the lipetsk region came for 21 days checked charges put 5
V***s –
Came perfectly
A***a –
Charging works. Ordered to estonia. The order was issued 19.08, arrived 05.09. Charging even glows.
S***s –
Order made 20. 08.-received 5.09. G. harrikov the cable itself is neat, not thick convenient to carry. The magnet is very tenacious. I recommend the store, quickly sent.
O***o –
The goods are good.