Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***s –
Oh, great. Goodbye to the plastic straws.
J***a –
Perfecto
N***z –
Just what i wanted, i’ll never buy straws again
S***i –
Zajebiste
A***r –
Great service and great product!
A***r –
Thank you! Great product.
A***r –
Fantastic service. Product is Great!
A***r –
Very professional and helpful. Great product. Thank you!
A***r –
Great! Thank you!
A***r –
Fabulous straws. Every little bit of plastic we g=can stop using and throwing away helps!
A***r –
Great straws & Great Service!
A***r –
Fabulous Straws. Excellent service. Thank you!
A***r –
These straws are perfect!
A***r –
Just what I’ve been wanting! Thank you for the great straws.
N***n –
The 4 straws and the brush come to clean them in the bag. It’s exactly as in the d is product cription.
R***u –
Everything is as I expected. Thank you so much! It took for the delivery around 1 month and a half
N***n –
Love the packaging, everything is great
A***r –
Amazing straws and they are so much better for the environment! Thank you!
A***r –
Great straws! Love that they come with the mesh bag and brush!
A***r –
Straws are perfect! Great bag to carry them in and the cleaning brush works well. Thumbs up!!
A***r –
Great Straws! Thanks for helping clean up the environment a little.
A***r –
Amazing Straws! With the mesh bag, they help me be more eco-friendly even on the go!
A***r –
I love these straws! And the mesh bag makes them so easy to take everywhere with me.
N***a –
Product did not arrive, however the store reimbursed the money. Thank you very much
K***h –
Correspond to the description, good tubes!
V***e –
Parfait
J***z –
straws to short for 30oz tumblers
D***p –
15 days to Poland, great quallity, i really like them 🙂
M***i –
I love them. I ordered more
Customer –
Genial
T***z –
Just like in the picture. The bag is a little wide so they make noise when you carry them in your backpack. But they don’t smell, they don’t leave any flavor, they clean up good. Perfect! =)
Customer –
Excellent
D***u –
super!!!
A***h –
Everything is fine.
I***n –
Ok
E***a –
Stunning! Arrived in less than a month.
V***r –
Chic shine) sorry, one brush
E***a –
Excellent tubes, all as in the picture. The price is also good. Only for a very long time went
J***r –
Perfect and very fast
V***a –
Cool tubes, came in the package by the service “meest”. Match the photo, thank you
I***v –
Good tubes
W***e –
Everything was OK, except for 2 straws that came broken. Please, use a better packaging for the next time.
G***A –
I didn’t get the product but my money was returned
M***m –
Super
M***E –
Good finish, visible but smooth welding line. Practical Case and pins provided
A***e –
Exactly what I there of expected had. Net product, you will get what the picture displays. Convenient storage pouch.
P***z –
Great
M***a –
Case is little bit bigger than I expected, but in general, it is good
S***a –
I’m quick to the kids lss has enchanted
A***a –
Quality is excellent! Fully corresponds to the description. The edges are well processed. In the breathable case 4 tubes (2 straight, 2 with a slope) and a brush. The tip of the wire is processed so as not to leave scratches. I’m happy)
V***v –
Everything is fine. It was 44 days. Not tracked.
B***e –
Product according to the description. 4 metal straws (black rather than silver but better like this) with a cleaning brush and a storage case! It’s perfect
W***m –
Very nice and cool made. Wycior well cleans. Like them very much
R***i –
Fast delivery goods consistent with the description
I***i –
very satisfied
N***n –
Corresponds to the description, long shipping
F***r –
Perfect
P***k –
Funny tubes)))
J***D –
Bon produit
F***f –
works as expected, good quality, as a mechanical engineer I value the good workmanship, cheers
P***a –
Order arrived fast. I placed the order on august 8th and received it on august 30th. Quilted bag. 4 pins and a brush.
I***n –
Very happy and arrived very quickly, thank you!
K*** –
They got here well, in the time you estimate, they look good.
Customer –
Nice staws! I hope they last! 🙂
Customer –
Good
M***p –
GreAt ans fast delivery
Customer –
Good product to recommend
A***a –
super
L***E –
Article parfait
Customer –
Got the tubes. The quality is excellent. Thank you very much
A***s –
Great product! Exactly what promises on ad.
K***o –
The workmanship is just off scale. The edges are neat, rounded, not sharp, there is no burr. Brushes are smooth, neat. The cover is sewn smoothly.
F***r –
Receiving the product in less than 3 weeks. Product that seems qualitative, but I have not used it yet. Very pretty straws in golden color Delivery with brush and case
W***m –
Nice