Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
It was about a month, packed well, everything came whole. There is a small smell, but i think it will fade. Silicone is soft, the color is dark gray, not black. This moment is a little tuned, but not particularly. The goods are satisfied. Order recommend.
B***m –
Fast delivery. It was a little odor from silicone, but after washing it smells quite normal. Very pleased with the order)
Customer –
Chemistry smell
E***n –
Very fast shipped and packaged neatly thanks
E***a –
Best thing with Ali with so good jakoscią. Recommend I am very satisfied. Przepiekne!!
Customer –
Nice
S***o –
I love them. they’re very good. Fast shipping recommend it 100%
K***a –
Super store! Very attentive, packed perfectly. In color to the kitchen everything came up. Beautiful. Maybe a little expensive, for 1700r 10 items, but it’s worth it, the quality is super
C***c –
Excellent.. I love it
E***o –
Everything is fine! Come quickly. About 2 weeks.
O***a –
Very nice, i arrive before time
J***u –
j’adore
J***i –
All beautiful and very high quality
A***a –
It went somewhere for 2 weeks, the box is slightly crumpled, but well packed, all appliances are whole and quality
M***e –
super perfect! everything arrived in great shape…nicely packed.Recommended purchase.
N***a –
Wonderful product excellent store, fast delivery, packaging very well arrived perfect
N***a –
Fast delivery, all safe and sound.The set is good. Soft silicone. Wooden handles. Attached tightly. All as in the picture. There is not a pleasant smell. Came in a box and a protective film. The store packed everything well so that everything gets the whole. I am very happy with the set!
Customer –
Perfect. Tweezers are great.
O***a –
Super set. Excellent silicone, highly recommend
L***s –
Very good product, arrived in less than a month and the quality is excellent. I Am very satisfied.
T***n –
Thank you very convenient
A***n –
I did not like the smell coming from the plastic, i hope it will wash and fade. All the same, this kitchen utensils and extraneous smell should be absent. The rest of the set is interesting, and looks comfortable. Reliability will still have to be checked. Pleasant wooden handles
S***v –
Set simple stunning wow dazzling
Customer –
It arrived quickly
N***i –
Beautiful, loved, came all correct. Came in 17 days
Customer –
Everthing it’s Ok 🙂