Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***Y –
Have not tried them yet
A***k –
All is ok, but be carefully when you open package. Delivery around one month.
L***e –
Kit well received, quickly. According to the description. Good products, fine but resistant. Too bad it is not possible to choose the sizes… Some will serve more than others!
A***a –
Excellent covers, i recommend
E***a –
Everything corresponds to the description. Class! Thanks to the store.
A***t –
The product is as described, very useful, the biggest came with a little hole, hope that I can use it like that. Delivery vas very fast.
M***a –
Excellent covers are only a pity on the bowl from the multivark did not fit the biggest which and so very convenient
S***m –
Thank you for sending it fast I am well satisfied with my order see you soon
I***i –
Super Odorless
S***o –
In krasnodar region delivery 34 days. Funny.
T***a –
Fit for different size. i recommend the product to buy.
O***a –
Very quickly came, thank you.
K***m –
Not bad working day Korea in advertising to living Woden less needle men tourn cheap flavor to write only with
K***K –
Cool silikonki little śmierdza but is gut
R***r –
It came in 2 weeks, i’m happy. There is a small smell
J***o –
Everything perfect recommended 100%
O***a –
Very good, but best on round containers, melon, watermelon, etc.
S***t –
Parcel well received as in the photo works very well I put the smallest on a glass filled with coca cola I returned nothing to flow it’s great
C***i –
Perfect work well
A***O –
Good
R***n –
These caps are just a bomb. Very convenient. How did i do without them?
J***s –
Super caps
I***r –
You can take, very comfortable!!!!!
S***n –
These are good, fit lots of things in the kitchen but not everything of course, decent quality and don’t have a smell at all… recommended!
N***a –
Great item
R***V –
All
B***o –
Fast delivery, store recommend!
M***y –
Fast delivery. Thanks
V***v –
Ok!!!
S***t –
Perfect! They hold well and seem solid. They feel a little strong plastic but it should pass over time. I recommend!
E***a –
Very necessary thing. I advise everyone. Delivery is fast.
A***T –
It came in 44 days. For some reason they are sticky. It is unpleasant to apply to dishes and products. I’ll try to wash with soap, then i’ll add a tip. I did not have to communicate with the store.
V***z –
The product is happy, though expected that a little denser will be the covers. sent immediately, came in 2 weeks
Customer –
Very comfortable, super covers!!!
R***d –
The covers are cool. Seller recommend.
I***a –
The covers came quickly with full tracking. they look good. i will use it. thank you.
G***t –
Cool, tested, liquid does not pour out, elastic, well stretch… Thank you, i recommend
S***v –
Came quickly, there is a small smell, but most likely from the package.
R***z –
Perfect, as shown in the image although the larger one, is not very large. Product of 10 and shipping very fast.
S***i –
Very good store!
A***s –
Bien
D***k –
Super, without foreign odors
T***a –
Not yet test but otherwise very good as a photo
M***a –
Very Good! i’m happy. Fast and Good!
Customer –
The description corresponds. Stretched well. There’s almost no smell. Comfortable thing.
A***e –
Conform to the description, practical
S***s –
I haven’t tried them yet, but they look good. They are flexible and yet sturdy.
Customer –
It seems convenient.. But find it not so convenient and especially not if you have long nails have because when trying out attracted I there equal 1 broken
M***m –
They look great, looking forward to using them
A***a –
I liked it very much, comfortable covers.
E***h –
It came very quickly, the package was opened, but everything is whole and in full. Quality is good, stretch, i recommend.
V***k –
Thank you, the goods came quickly, the quality is excellent.
T***a –
When wet hands, or utensils pull almost not possible
C***s –
good product!
S***a –
The goods are good, odorless. One of the positions came with small holes, similar to traces of hot okalin. In the goods and the store is happy. I recommend!
F***r –
Excellent, best if used with containers round. Thank you are very contented
S***o –
As in picture, could only be a little more elastic, be more flexible, otherwise all OK, very fast.
E***a –
The covers are cool. Even create a small vacuum. Flew quickly.
A***a –
good quality, fast delivery
V***y –
Thank you, everything is fine. I recommend
J***r –
Výborný, přesně as per obrázcích, doporučuji.
S***a –
All right!
Customer –
Very good:)
S***b –
Perfect! A must have in the kitchen… and saves plashic foil… great! Clean in dishwasher and let dry afterwards.
V***n –
Wife is happy, this is the main thing))
R***v –
Wife liked
N***a –
perfect
C***a –
Good product
Customer –
Ok
A***k –
It’s already my second order. Very useful and functional.
O***a –
Wonderful covers!!!! Easy dress up! Easy to clean!
S***a –
Leakage Proof
L***a –
Thank you for the delivery. The goods came in excellent condition. Covers are excellent
A***a –
Normal covers. this is the second set.