Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***r –
Everything is fine Some components fell under the panel
A***v –
Awesome men’s cosmetic bag, straight into the joy of creativity. Delivery a little more than a week to msk. Thank you. I hope not disposable nozzles.
R***n –
Very good product, value for money
V***v –
Received. like the tool. thank you!
N***n –
Very good!
Customer –
It took him 45 days to get to Eskişehir, but it was worth the wait, I said, no damage to the package, no damage. .. I recommend.
L***o –
Very good product! I recommend it
A***a –
very funny just gave stars of furstration. please don’t buy such cheap iteams does not correspond to the mentioned specification. my ratting stars meant to post my feedback.
N***n –
It is equal to the d is crypt. Everything ok
Customer –
Very prompt delivery – Thank You
A***n –
Came in 14 days. A good set for mini drills, fully satisfied. I recommend.
A***r –
Very Accurate..
Customer –
Fast shipping, all ok
E***t –
all is ok, very fast and good quality very good store
D***o –
The set is good, sent quickly, delivery to novorossiysk for 2 weeks
W***s –
Good value product.Very well made. Shipping time was good. Would buy again from this store.
A***r –
Everyone is happy. The parcel came quickly, tracked.
D***v –
No mini drills, and so the set is good came quickly all the cement
A***G –
10 days between order and delivery items look good. properly packed, received without damages
S***f –
Set i am very satisfied, looks good
M***n –
Everything corresponds
J***R –
ok
T***o –
nice kit. comes with all the collet for the different size shank
C***n –
The well-has arrived.
D***I –
Sounds practical.
A***u –
Good store
A***l –
Excellent
L***o –
Perfect
P***m –
Shipping. Quickly came four key
V***c –
Thank you all came very davolen
F***s –
Excelent!
B***t –
Bla
M***i –
Looks great. Good Quality. Bought for my Dremel. Nice stored Tools. Fast shipping. Thanks!
A***k –
The goods came whole, okkuratno packed in a box. Excellent set, i’m happy!
V***v –
Good
V***a –
Great set.
R***v –
Great set
E***P –
It’s exactly as the picture, and it comes with more things below. I love it. Thank you very much, it’s a very good product, very practical. It has all. Love it. Thanks!!
I***V –
ok
A***v –
In the photo there is a bormachine and in the kit there is no
R***v –
Everything came intact and quickly to ufa, the set looks dignified, everything is laid out on the hair dryer) Seller thanks
S***s –
thank you
J***z –
Perfect many multi-tool accessories
J***o –
Perfecto
A***z –
Excellent quality of the elements, plus, the store is very concerned that the product will arrive without damage to the destination as it comes very well wrapped.
Customer –
Exact product to the description received in perfect condition and very well packed and delivered in the specified time
Customer –
Ótimo produto
Customer –
T. A. SP arrived very nice and good quality Late 60 days Thank you got the delivery. Shipped fast customs slowly.
I***y –
All that ordered came, packed well, reached the irkutsk region for 14 days. If there are problems when using, i will add feedback.
A***y –
Great quality with safe postage and an easy transaction – great communication
Customer –
Everything was well packed, i like it, i put 5 stars
A***v –
The parcel came in a whole nemyata, wrote out thought slummerem, this is just a set. Nozzles
T***a –
I received it in very good condition and soon
T***i –
Great product.
Y***s –
The quality seems to be good for the price
O***n –
Excellent set!
Customer –
Show show, arrived all perfect
J***a –
Perfect ! Just like description. Received in good condition. Thank you to the store. I recommend.
Customer –
Very nice Set I would order again only I thought the the Drill as with at is, unfortunately not had him extra buy ‘ve since not so taken on it was my fault.
D***v –
It came for 3 weeks in the perm region, the description corresponds, the packaging is reliable. Number of items taking into account that some kinds of several pieces. I did not have enough cutters for metal in this set, bought separately.
J***s –
buena
A***i –
The product is excellent thanks to the store
M***g –
Worth it. Delivered in a box to U.S., very neat. Lots of tools and accessories for many uses. Recommend this product. Much cheaper than buying individual pieces. Excellent starter kit.
J***s –
Arrived
J***i –
thank you
M***m –
A good set, everything is except a soft brush.
R***r –
Everything is cool, but i thought the suitcase would be more))))
G***s –
Packed well, the kit is satisfied, thanks to the store.
I***v –
It’s great. We’ll try. The whole came.
Customer –
The mini disc came with marriage, but so far only one defective detail. And in general it looks good.
I***v –
All good, only much less than in the photo. The photo drill is reduced in photoshop
L***i –
I still haven’t got to test the quality material with which they made it seem
B***w –
It’s all OK
V***s –
all in one place. Very happy and can’t wait to use them all!
J***a –
All right is what i asked for and it didn’t come broken, well, a hello to you beautiful
A***v –
Delivery is almost a month. The package came intact and safe. The box was packed in a pup and a cardboard box. A good set for your money.
R***l –
Set with a variety of nozzles. For home use it is the most.
Customer –
Thanks very much it was a great….. I love it
D***P –
The store immediately sent the order. He reached krasnoyarsk for 2 weeks. Packed not very in a film and a cardboard box, but everything came without damage, the quality has not yet checked but looks good. The price compared to the same leroy is funny. In general, the goods and the seller advise.