Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Z***y –
Perfect 5 stars
S***a –
Excellent
G***o –
Perfect! Very good and came as the description. Super indicate!
J***t –
Beautiful colors! Great quality!
Customer –
They came in like 2-3 weeks they are legit ! I love them
M***k –
Quality sensational, fast delivery, recommend
B***b –
Super quality, recommend
P***c –
Chalky 🙂
F***a –
IS like the picture but not came the color I ordered
P***a –
top
L***a –
Excellent product, very good quality, arrived earlier than expected, very good product store recommended
Customer –
everything is satisfactory thank you
I***s –
Straws wielorazowego use so eco good somehow workmanship. Next in 3 wks. Recommend
S***o –
Good tubes. But, rubber nozzles to nothing. Sit not tight.
E***k –
Everything came safe and sound! Looks great!!!! (‘”`)
M***e –
Just like in the picture. Everything is perfect.
E***a –
Good brush for tubes. thin, excellent passes. Comfortable enough. Came quickly. Packed in a normal postal package. I advise)
G***r –
Great quality. Looks exactly like in the picture and arrived in less than 2 weeks!
C***g –
Fastest order I have ever received from alliexpress
M***a –
RECEIVED 2
E***n –
good
Q***e –
Perfect as the description, fast shipping.
J***f –
good iteam fast shipping thanks a lot
A***o –
Excellent tubes in a bag, convenient dostakka fast
K***k –
Cool, strong and long tubes. the metal is light and thin, but does not bend.
T***y –
Perfect and cool!
H***o –
Looooooove them, fast shipping, they are so beautiful
J***e –
great colors,very strong
A***Z –
Perfecto
V***m –
Narrow than I expected, but I satisfied
M***m –
Just like the pictures. Good quality. I love them.
A***n –
Fantastic! These are so pretty and seem well made. They make me happy every time I look at them! Highly recommended!
L***a –
Very fast delivery and very good quality and service.
E***h –
as described. quality looks good
A***s –
Great
C***C –
They are amazing and super pretty
G***v –
++
A***S –
Excellent. Save the environment.
R***g –
items are as described and arrived promptly.
Customer –
Very nice
A***n –
Excellent tubes. The store sent without extra plastic packing
M***s –
Loved the product. Excellent quality. Arrived with little more than 45 days. Not paid fee 15 real mail here Brasil
K***z –
The order arrived within the estimated date and in perfect condition, meets the full description
A***a –
They’re all right, i had some to buy in a market and they rusted, these look better quality
Customer –
Charming трубочкиლ (╹◡╹ლ)
R***i –
As described. love them
U***r –
Bags smell but once washed fine.
R***u –
The package is as I expected. Very good material. For the delivery took around 1 month and a half. Thank you so much!
M***r –
Very cute, and you can tell that of good quality.
K***y –
Using this for over a week. Love it. Very durable. I got free rubber tube too.
R***i –
I bought the rainbow x8 but the store sent me the mix x8. At first I was disappointed but after a while I think I kinda like it because now I got every pair of color.
Customer –
Appears as the photos. Not used item yet
A***r –
as in the picture
T***r –
Everything as expected.
K***k –
I loooove them! Saving planet from plastic and looking cool. As well they getting cold while u having drink in a glass with ice. Love x2. Thanks!
N***a –
The order reached moscow in 20 days. Track is tracked all the way. The goods are well packed. Everything came safe and sound. The tubes are just super! Metal is very high quality, shiny. Clean very easily with convenient brushes, which are included. The cover is also very good. The material of the cover is similar to velvet. Thank you to the store.
D***a –
Very good quality!
L***k –
AWESOME, 1 MONTH TO CANADA
A***o –
Well packed and in good condition, like
C***a –
Awesome !! Thank you
J***e –
I’m very satisfied
W***l –
ok
P***r –
Product compatible, but color tag is different from the pictures. Czyścik/brush is suitable. Cool or straw is steel. Overall I’m glad
R***r –
The second son immediately dragged himself
V***a –
Ok
A***k –
Very cool, consistent with the description
Customer –
excellent!!
U***r –
Great packaging!
L***s –
nice product
Customer –
Came perfectly fine. Made really good!!
A***n –
Great product, fast shipping. Getting rid of plastic and using these straws is great for environment!
S***i –
Excellent thanks
Customer –
Great!
V***e –
Preke atitiko aprašyma