Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ibowa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***v –
I came quickly until i actually checked.
N***N –
Came quickly everything qualitatively
A***h –
The box is crumpled, but the whole is not broken, there is no backlash where everything works. Thank you very much.
K***l –
Pictures, each size REM are in Afghanistan is not four yo
R***a –
Not bad
A***k –
The machine is excellent. Despite its apparent fragility. Put the drill-hammer, in the pipe on 20 drilled the hole with a drill for 10. very easy and convenient.
E***m –
Thank you very much for fast delivery. 5 point.
G***k –
Shipping 14 days. Everything is whole and serviceable. The store is well done. i will add a review after testing.
Customer –
it is as it was describe, never the less…. not stable
M***d –
excellent. I recommend to buy from this store
M***i –
Good product and matching description Thank you dear store
Customer –
GOOD
F***f –
The price and the price of the goods is full
T***m –
Good product for the money
S***e –
Lebanon and body-genitive some have long but that part only stronger if just just can use only going to do are:- Price as long as the ~~ ㅎ ㅎ
A***s –
Excellent machine
A***N –
Strong אורגינל original very good
N***o –
Fast shipment! Good quality product.
S***r –
Very fast delivery, item as described.
S***n –
Well done.
P***o –
Needs lubrication. Otherwise everything is fine.
A***v –
It’s okay.
R***N –
For some reason i thought that tisza was included and was very upset not finding them in the box. I understand, not attentive… Otherwise everything is ok
V***v –
The holder is wonderful, came very quickly. There are no comments on quality. With the store did not communicate. The track was tracked throughout the track. I am very pleased, the seller rekamenduyu and thank you. Buy from him and rejoice in the purchase.
M***h –
Very excellent product, in rb came somewhere for 20 days, the store is very sociable, in general i recommend!
A***u –
Received in 27 days .. Kept long at customs, opened, checked, played football box and sent me… When assembling, a small backlash was found, which for me is not critical .. I eliminated the addition of a thin washer under the handle… Seller many thanks and 5 stars!!! Seller recommend!!!
L***a –
Great
A***v –
Before the rb reached in 19 days! i recommend the store,
V***v –
Thanks tested working!
K***r –
The product came quickly and whole for which he respect and five stars recommend the store
N***v –
The packaging is as always football, but the rack did not affect. Weak of course, but for home carpentry i think will go. The drilling angle could not measure, because. The drill cartridge did not fit. I will unscrew, i will put it, then i will unsubscribe. And so everything is normal. Thank you store!
I***y –
Norm machine
D***r –
Arrived in a month. Packaging could be better. There is no vise. The top holder is plastic which is ok for my needs, but will not hold too much pressure. Ok for its price.
A***a –
good
Customer –
Thank you very much arrived in good condition